West Coast Wilderness Railway

Terms and Conditions

Tours

These terms and conditions apply to all tours made available by the West Coast Wilderness Railway. By making a booking for a tour you warrant that you have read these terms and conditions and agree to be bound by them subject to such changes as notified to you from time to time. If the booking for a tour is made through a third party the terms and conditions of that third party also apply.

General Terms

West Coast Wilderness Railway will endeavour to provide tour but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All tours are subject to availability minimum participation requirements and prevailing weather conditions at the time of operation. A tour may be cancelled up to the time of departure if it is the opinion of the tour operator that the weather or any other conditions are unsafe to conduct the tour. A full refund will be applicable in this event.

Booking Policy

All tour bookings must be paid in full at the time of reservation. By providing credit card details you warrant that you have the authority to use the credit card and you authorize the West Coast Wilderness Railway to charge the cost of your booking to the credit card. 
In the event that the West Coast Wilderness Railway or a third party operator cancels a tour you have booked then all monies paid for your booking will be refunded in full within 14 days of the cancellation. 
The liability of the West Coast Wilderness Railway arising from any cancelations of tour bookings by the West Coast Wilderness Railway or a third party operator is limited to the amount paid for the tour booking.

Cancellation Policy

- 72 hours or more prior to scheduled tour start time: nil 
- less than 72 hours prior to scheduled tour start time: full ticket price for tour booked. 
If a deposit has not been made then cancellation fees will be charged to the credit card held as guaranteed. If a deposit has been made:

• And the amount of the deposit is more than the cancellation fee then the cancellation fee will be deducted from the deposit and the balance of the deposit will be refunded;
• And the amount of the deposit is less than the cancellation fee then the deposit will be taken in part payment of the cancellation fee and the balance of the cancellation fee will be charged to the credit card held as a guarantee.

No refund will be given for any non-used services or non-arrival. 
Cancellations must be made by notifying the West Coast Wilderness Railway on (03) 6471 0100 between the hours of 9am and 5pm business days.

Tour Child Policy

Children 14 years and under are entitled to child fares on the West Coast Wilderness Railway (WCWR). Children under 2 years of age are classified as infants and travel free (maximum of one infant per paying adult). Infants are not guaranteed a seat. Child fares are not available in the Wilderness Carriage however children (including infants) may travel on an adult fare. 
Further terms and conditions as stated at ticket collection will also apply.

Privacy

The West Coast Wilderness Railway is committed to protecting the privacy of the personal information that you provide. 
Your personal information is primarily used for the purpose of registering your booking and experience or responding to your request if you do not provide us with this information you will not be able to access the requested service. We will only disclose your personal information if it is necessary for the purpose of providing the products or services that you request or complying with our legal obligations. 
We will give you the opportunity to access the personal information that we may hold about you and where necessary correct any errors in this information (some restrictions and cost may apply).

All passengers are bound by the following:

1. Passengers are asked to abide by the requests of the person in charge / stewards.
2. The master or steward in their absolute discretion may vary the itinerary and/or issue instructions to passengers in response to weather conditions and/or safety concerns.
3. The operator reserves the right to alter the timetable or advertised traction/ transport vehicle if circumstances warrant or subject to demand.
4. The operator assumes no responsibility for the personal property of the passengers
5. Passengers are required to respect the comfort of the fellow passengers and staff.
6. Adult passengers are solely responsible for all aspects of their children's behaviour and ensure their compliance with all reasonable instructions.
7. Responsible service of alcohol is adhered to in accordance with the operators liquor license.
8. The operator has the right to inspect and/or any baggage or parcels.